The document provides guidance on managing records of originating organizations, public or private, for internal and external clients. This International Standard applies to the management of records, in all formats or media, created or received by any public or private organization in the conduct of its activities, or any individual with a duty to create and maintain records, provides guidance on determining the responsibilities of organizations for records and records policies, procedures, systems and processes, - provides guidance on records management in support of a quality process framework to comply with ISO 9001, ISO 9002 and ISO 14001, provides guidance on the design and implementation of a records system, but does not include the management of archival records within archival institutions. This International Standard is intended for use by managers of organizations, records, information and technology management professionals, all other personnel in organizations, and other individuals with a duty to create and maintain records.