ISO/IEC 20000-2

Information technology - Service management - Part 2: Guidance on the application of service management systems

2012-02-00

Có hiệu lực

ABNT NBR ISO/IEC 20000-2 (2013-08-20), IDT * BS ISO/IEC 20000-2 (2012-03-31), IDT * NF Z67-201-2 (2013-03-06), IDT * Z67-201-2PR, IDT * IEEE 20000-2 (2013), IDT * JIS Q 20000-2 (2013-11-20), IDT * CAN/CSA-ISO/IEC 20000-2-13 (2013-01-01), IDT * SN ISO/IEC 20000-2 (2012-05), IDT * OENORM ISO/IEC 20000-2 (2013-05-15), IDT * OENORM ISO/IEC 20000-2 (2013-01-01), IDT * SS-ISO/IEC 20000-2 (2012-03-19), IDT * TS ISO/IEC 20000-2 (2015-02-20), IDT * CSN ISO/IEC 20000-2 (2013-10-01), IDT * DS/ISO/IEC 20000-2 (2012-03-09), IDT * NEN-ISO/IEC 20000-2:2012 en (2012-02-01), IDT * NEN-ISO/IEC 20000-2:2012 nl (2012-02-01), IDT * SANS 20000-2:2014 (2014-01-28), IDT * SFS-ISO/IEC 20000-2 (2014-09-05), IDT * SFS-ISO/IEC 20000-2:en (2014-07-04), IDT

ISO/IEC 20000-1 (2011-04)

ISO/IEC 20000-2 (2005-12) * ISO/IEC FDIS 20000-2 (2011-10)

ISO/IEC 20000-2 (2012-02) * ISO/IEC 20000-2 (2005-12) * ISO/IEC FDIS 20000-2 (2011-10) * ISO/IEC DIS 20000-2 (2004-11)

After-sales services * Availability * Code of good practice * Consumer-supplier relations * Customer satisfaction * Information technology * Maintenance * Management * Providers * Quality * Services * Suppliers

03.080.99. Các dịch vụ khác
35.020. Công nghệ thông tin nói chung

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