ISO/IEC 20000-1

Information technology - Service management - Part 1: Service management system requirements

2011-04-00

Có hiệu lực

ABNT NBR ISO/IEC 20000-1 (2011-07-27), IDT * BS ISO/IEC 20000-1 (2011-05-31), IDT * NF Z67-201-1 (2012-06-01), IDT * Z67-201-1PR, IDT * IEEE 20000-1 (2013), IDT * JIS Q 20000-1 (2012-09-20), IDT * CAN/CSA-ISO/IEC 20000-1-13 (2013-01-01), IDT * SN ISO/IEC 20000-1 (2011-08), IDT * OENORM ISO/IEC 20000-1 (2013-05-15), IDT * OENORM ISO/IEC 20000-1 (2013-01-01), IDT * PN-ISO/IEC 20000-1 (2014-01-20), IDT * SS-ISO/IEC 20000-1 (2011-09-27), IDT * UNE-ISO/IEC 20000-1 (2011-12-21), IDT * GOST R ISO/IEC 20000-1 (2013), IDT * TS ISO/IEC 20000-1 (2013-04-25), IDT * UNI CEI ISO/IEC 20000-1:2012 (2012-07-05), IDT * STN ISO/IEC 20000-1 (2014-06-01), IDT * CSN ISO/IEC 20000-1 (2012-07-01), IDT * DS/ISO/IEC 20000-1 (2011-05-29), IDT * NEN-ISO/IEC 20000-1:2011 en (2011-05-01), IDT * NEN-ISO/IEC 20000-1:2011 nl (2011-05-01), IDT * SANS 20000-1:2011 (2011-12-19), IDT * SFS-ISO/IEC 20000-1 (2013-12-05), IDT

ISO/IEC 20000-1 (2005-12) * ISO/IEC FDIS 20000-1 (2010-11)

ISO/IEC 20000-1 (2011-04) * ISO/IEC 20000-1 (2005-12) * ISO/IEC FDIS 20000-1 (2010-11) * ISO/IEC DIS 20000-1 (2004-11)

After-sales services * Availability * Computer applications * Consumer-supplier relations * Control procedures * Customer satisfaction * Data processing * Definitions * Information technology * Maintenance * Management * Processing control * Providers * Provision * Quality * Services * Suppliers

03.080.99. Các dịch vụ khác
35.020. Công nghệ thông tin nói chung

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